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Continental USA Delivery Methods
Online orders placed before 2:00PM EST Monday-Friday are generally processed and shipped the same day if the items purchased are in stock. Online orders received after 2:00PM EST will be processed the next business day. Backordered, drop-shipped, custom-made and/or special order merchandise may take slightly longer to ship. In the event of such a delay, our staff will notify you in a timely fashion.
Our goal is to get your order in your hands in the most efficient means possible, and often this means drop-shipping your products from the manufacturer or from our supplier most local to you. If this is an issue, please alert us when the order is placed.
Pro-Touring Headquarters ships to the contiguous United States via USPS, UPS, & Fedex. We can now ship to APO/FPO addresses, as well. Due to past disputes, we cannot accept your UPS account number for shipping charges.
Signature Requirements
To aid in loss prevention and to keep costs down to you, your package may be shipped signature required. For this reason, it's best to ship your order to an address that you'll be available at during most weekdays.
Requests to waive signature requirements will be denied due to past disputes.
Saturday & Holiday Deliveries
If you so choose, you may have your package arrive on a Saturday.
Please place your order by phone if requesting a Saturday delivery; otherwise all shipments arrive on weekdays.
No deliveries will take place on holidays. Please see your preferred shipping service provider's website for a time-in-transit map as well as a holiday schedule if you're needing your order delivered by a specific date.
Tracking Numbers
We make every effort to provide you with tracking information for your order, either by email or by allowing you to log-in here on our website to check your order's status. If you have a question about tracking, please don't hesitate to contact us either by phone or by email.
Damaged or Defective Items
Please unpack and check your order immediately upon delivery, and report any damaged, missing or stolen items directly to Pro-Touring Headquarters and the shipping carrier.
Pro Touring Headquarters is not responsible for damaged, missing or stolen items. You will have to make a claim through the applicable shipping company. Mistakes sometimes happen, and if we make any mistake during the shipping process, we'll correct the problem as quickly and efficiently as possible using ground delivery service. All upgraded shipping methods are available at receiver's expense.
