Returns

Return Procedure:

To obtain a Return Merchandise Authorization (RMA) please email us at ProTouringHQ@gmail.com. No returns will be accepted without an RMA number! Please include a copy of the original receipt with the return. All returns must be postage paid. No COD or Freight collect returns will be accepted. All returns must be packaged properly; we are not responsible for damaged returns that resulted from improper packing. Shipping charges are not refundable. Labor charges by Non- Pro-Touring Headquarters facility are not covered. 

Return Policy:

You may return any parts to Pro-Touring Headquarters within 30 days from your date of order. No returns will be accepted after the 30 days have expired. All parts to be returned must be in their original condition. Pro-Touring Performance is not responsible for installation errors or damage due to improper installation or abuse. Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by the use of wrong or defective parts during installation. Labor charges by Non- Pro-Touring Headquarters facility are not covered. It is the installer's responsibility to verify correctness of all parts prior to installation. Shipping charges are not refundable. All return orders will be charged a 20% Restocking Fee. All defects in workmanship done by Pro-Touring Headquarters may be returned for repair, replacement or credit. All repair work will be performed by Pro-Touring Performance. Any unauthorized work done will void any warranty, repair, replacement, or credit that would normally be covered and will render the item as non-returnable.

Pack the item(s) securely in the original product packaging, Please include all paperwork, parts, and accessories. All products must be returned in new, resalable condition to ensure full credit.
Make a copy of your original invoice and include it in the package.  
Return the package using any shipping method you choose.
Email us the tracking number once you ship us back the product.
Relax. Once your package is returned unused and in original condition, a member of our customer service team will ensure that the rest of the steps are completed correctly. We will contact you to confirm the credit as soon as it is processed!

Cancelation Policy:

Once a specialty order (Handmade or Made to order Items) is placed and you decide you want to cancel the order, there will be a 20% Cancelation fee

NO EXCEPTIONS.